richardz
Posts: 5
Joined: Mon Jul 15, 2013 8:34 pm

Odd Erroneous Dialog

Built and tried to run a msi. During the install got the following
DialogPopup.jpg
DialogPopup.jpg (68.38 KiB) Viewed 3329 times
The message makes no sense. How can those apps be involved?

So how do I get rid of the dialog?
Dan
Posts: 4529
Joined: Wed Apr 24, 2013 3:51 pm

Re: Odd Erroneous Dialog

Hello and welcome to Advanced Installer forums,

Thank you for your interest in Advanced Installer.

The Files In Use dialog appears if a file usage conflict is detected.

So, before proceeding with the installation you should detect and stop the related process and services which can use files that your installation process need to install, edit or remove.

You can take a look on our How-To detect and stop a process.

In order to detect and stop a service you can use our “Detect service” and Stop service predefined custom actions.
You can add these custom actions with sequence in the installation sequence before the “Install Execution Stage” >> “Search” action group.

Let us know if that helped otherwise give us more details.

Best regards,
Dan
Dan Ghiorghita - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube
richardz
Posts: 5
Joined: Mon Jul 15, 2013 8:34 pm

Re: Odd Erroneous Dialog

The modules listed in the conflict dialog are not part of my install. I suspect that the conflict is the MFC merge modules I added to the install. Is there any way to see the conflict. For example there is a conflict with Microsoft Lync but Lync is certainly not in my package. So what is the actual conflict?
Dan
Posts: 4529
Joined: Wed Apr 24, 2013 3:51 pm

Re: Odd Erroneous Dialog

Hello,

This Windows Installer dialog appears when the related process and services which are listed in the list box are using files that your installation process need to install, edit or remove.

This is the default behavior of Window Installer. You can use a process explorer in order to see which processes and services are involved. Then you can try to stop the related services and processes how I described in my previous post.

Best regards,
Dan
Dan Ghiorghita - Advanced Installer Team
Follow us: Twitter - Facebook - YouTube

Return to “Common Problems”