Problems with IIS after updating to AI 10.5

[R.Mueller]

Hi Daniel,

after doing some quick tests, the fix seems to work so far. Our QA department is now doing further tests. If I experience further problems with that, I will let you know.

@Everybody:

When you are using AI 10.5 or 10.5.1 and you experience problems with Application Pool creation on IIS 5/6/7, you will need to write an email to support to receive a fixed iis.dll for AI 10.5.1. Alternatively just use an older or later version of AI (as soon as its available).

Regards,

Roland

[rbfen]

Just wanted to confirm that I too am having this exact issue, emailed support.

[visualsi]

Hi,

We are dead in the water as well. I thought (mistakenly) that I would just do another upgrade before creating a simple new revision for a customer and now we can't get anything to work. The only thing that changed in the installer was one file - we received the same error.

I can't send an error to you because you reject our emails for some reason even though we are a licensed user.

We now have a very anxious customer waiting for this revision. I either need "the fix" or instructions on how and how far to downgrade to get back to normal. Do I need to completely remove what we have? Complete remove and then make sure that all "residue" is gone? How far back do we need to go?

[Daniel]

Hello,

I can't send an error to you because you reject our emails for some reason even though we are a licensed user.

I'm not sure why this happens. However, this may happen if you are trying to attach an attachment larger than 20 MB. Can you please send us an e-mail (without any attachment) to support at advancedinstaller dot com and mention that you need a fix for this issue?

All the best,
Daniel

[njshaw2]

Hi, I'm also getting this issue (happens on Windows 7 for me; appears to work ok under Windows 8) with AI 10.5.1.

Would it be possible for you to email me the patch too, as I'd prefer not to have to downgrade to AI 10.3 (if I still the installation for that version that is...)?

Thanks.

[visualsi]

Sorry, but your site rejects all emails from us.

Thanks,
Rob

[Daniel]

Hello,

This was fixed in version 10.5.2 of Advanced Installer released on September 13, 2013.

@Rob
I'm not sure why your e-mails are rejected. Can you please try to send us an e-mail from another e-mail address (e.g. using a Gmail or Yahoo account) and see if this succeeds?

All the best,
Daniel

[EugenR]

It looks to me that the error is still in the version 10.9.1
The AI installer works ok on all platforms except Win 2008 SP2 x86. When to comes to update IIS configuration it fails.

Here is a piece of log file about the IIS action failing. Please let me know how can we proceed and fix the issue.
Thx

Code: Select all

Action start 7:32:24: AI_IIsInstall.
MSI (s) (68:4C) [07:32:24:063]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIF677.tmp, Entrypoint: OnIIsInstall
MSI (s) (68!FC) [07:32:24:083]: Note: 1: 2205 2:  3: AI_IIsCertificate 
MSI (s) (68!FC) [07:32:24:083]: Note: 1: 2228 2:  3: AI_IIsCertificate 4: SELECT * FROM `AI_IIsCertificate` 
MSI (s) (68!FC) [07:32:24:120]: Note: 1: 2205 2:  3: AI_ISAPIFilter 
MSI (s) (68!FC) [07:32:24:120]: Note: 1: 2228 2:  3: AI_ISAPIFilter 4: SELECT * FROM `AI_ISAPIFilter` 
MSI (s) (68!FC) [07:32:24:121]: Note: 1: 2205 2:  3: AI_IIsApplicationMapping 
MSI (s) (68!FC) [07:32:24:121]: Note: 1: 2228 2:  3: AI_IIsApplicationMapping 4: SELECT * FROM `AI_IIsApplicationMapping` 
MSI (s) (68!FC) [07:32:24:121]: Note: 1: 2205 2:  3: AI_IIsMime 
MSI (s) (68!FC) [07:32:24:121]: Note: 1: 2228 2:  3: AI_IIsMime 4: SELECT * FROM `AI_IIsMime` 
MSI (s) (68!FC) [07:32:24:121]: Note: 1: 2205 2:  3: AI_IIsHttpHeader 
MSI (s) (68!FC) [07:32:24:121]: Note: 1: 2228 2:  3: AI_IIsHttpHeader 4: SELECT * FROM `AI_IIsHttpHeader` 
MSI (s) (68!FC) [07:32:24:122]: Note: 1: 2205 2:  3: AI_IIsHttpError 
MSI (s) (68!FC) [07:32:24:122]: Note: 1: 2228 2:  3: AI_IIsHttpError 4: SELECT * FROM `AI_IIsHttpError` 
MSI (s) (68!FC) [07:32:24:122]: Note: 1: 2205 2:  3: AI_IIsCertificate 
MSI (s) (68!FC) [07:32:24:122]: Note: 1: 2228 2:  3: AI_IIsCertificate 4: SELECT * FROM `AI_IIsCertificate` 
MSI (s) (68!FC) [07:32:24:122]: Note: 1: 2205 2:  3: AI_IIsCustomProperties 
MSI (s) (68!FC) [07:32:24:122]: Note: 1: 2228 2:  3: AI_IIsCustomProperties 4: SELECT * FROM `AI_IIsCustomProperties` ORDER BY `Order` 
MSI (s) (68!FC) [07:32:24:122]: PROPERTY CHANGE: Adding AI_IIsRollback property. Its value is 'ProductNameDell Change Auditor Web Client (x86)ProductCode{E18A5203-B6A0-4DE6-AF3C-0D78A73A3269}IISOPENMMCIISBACKUPAFTERIISINSTALLPOLICYOVERWRITE0Dell Change Auditor Web Client AppPool14209v4.0-1-1-1-1-1-1-1-1-11-1-1-1-1-10C:\Program Files\Dell\ChangeAuditor\149769513index.html, index.htm, default.htmDefault Web Site:80:01C:\Program Files\Dell\ChangeAuditor\WebClient\149761513index.html, index.htm, default.htmDell Change Auditor Web Client AppPool4.0.30319:81:01C:\Program Files\Dell\ChangeAuditor\WebClient\161985513Dell Change Auditor Web Client AppPool4.0.30319ChangeAuditor1'.
MSI (s) (68!FC) [07:32:24:123]: Doing action: AI_IIsRollback
Action 7:32:24: AI_IIsRollback. Rolling back IIS configuration

as suggested here I replaced the original dll with the debug one, and in log I see the fails when creating the web-site.
here is a piece of log that shows this

Code: Select all

# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:482] -> IIS::AHAProcessor::GetProperty() | [INFO] Trying to get 'protocol' property of 'binding' element.
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:516] -> IIS::AHAProcessor::GetProperty() | [OK] Found property protocol; has VT=0 and Value=''.
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:551] -> IIS::AHAProcessor::SetProperty() | [INFO] Try to set Prop. 	'protocol'	to val	'http'	(vt=8)	for 'binding' Elem..
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:578] -> IIS::AHAProcessor::SetProperty() | [OK] 'protocol' property succesfully set.
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [..\src\iis\AHAProcessor.cpp:204] -> IIS::AHAProcessor::UpdateProperties() | [OK] UpdateProperties of 'binding' Element successfully completed. 2 properties have been updated.
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [..\src\iis\AHAProcessor.cpp:88] -> IIS::AHAProcessor::CreateCollectionElement() | [OK] Collection element 'binding' successfully created.
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:482] -> IIS::AHAProcessor::GetProperty() | [INFO] Trying to get 'id' property of 'site' element.
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:516] -> IIS::AHAProcessor::GetProperty() | [OK] Found property id; has VT=0 and Value=''.
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:551] -> IIS::AHAProcessor::SetProperty() | [INFO] Try to set Prop. 	'id'	to val	'2'	(vt=19)	for 'site' Elem..
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:578] -> IIS::AHAProcessor::SetProperty() | [OK] 'id' property succesfully set.
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:482] -> IIS::AHAProcessor::GetProperty() | [INFO] Trying to get 'limits/connectionTimeout' property of 'site' element.
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:516] -> IIS::AHAProcessor::GetProperty() | [OK] Found property limits/connectionTimeout; has VT=21 and Value='1200000000'.
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:551] -> IIS::AHAProcessor::SetProperty() | [INFO] Try to set Prop. 	'limits/connectionTimeout'	to val	'00:00:00'	(vt=8)	for 'site' Elem..
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:578] -> IIS::AHAProcessor::SetProperty() | [OK] 'limits/connectionTimeout' property succesfully set.
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:482] -> IIS::AHAProcessor::GetProperty() | [INFO] Trying to get 'name' property of 'site' element.
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:516] -> IIS::AHAProcessor::GetProperty() | [OK] Found property name; has VT=0 and Value=''.
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:551] -> IIS::AHAProcessor::SetProperty() | [INFO] Try to set Prop. 	'name'	to val	''	(vt=8)	for 'site' Elem..
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:576] -> IIS::AHAProcessor::SetProperty() | [ERR] Cannot put property value.
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [e:\branch104\custact\iis\src\iis\AHAProcessor.h:576] -> IIS::AHAProcessor::SetProperty() | Win32 Error: [ COM Error [0x8007000d]: (The data is invalid.)]
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [..\src\iis\AHAProcessor.cpp:190] -> IIS::AHAProcessor::UpdateProperties() | [ERR] Cannot set property. Aborting..
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [..\src\iis\AHAProcessor.cpp:190] -> IIS::AHAProcessor::UpdateProperties() | Win32 Error: [ COM Error [0xffffffff]: (Unknown error 0xFFFFFFFF)]
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [..\src\iis\AHAProcessor.cpp:73] -> IIS::AHAProcessor::CreateCollectionElement() | [ERR] Cannot set property. Aborting..
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [..\src\iis\AHAProcessor.cpp:73] -> IIS::AHAProcessor::CreateCollectionElement() | Win32 Error: [ COM Error [0xffffffff]: (Unknown error 0xFFFFFFFF)]
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [..\src\iis\IISCore2.cpp:505] -> IIS::IISCore2::InstallWebSite()          | [ERR] Cannot create new collection element.
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [..\src\iis\IISCore2.cpp:505] -> IIS::IISCore2::InstallWebSite()          | Win32 Error: [ COM Error [0xffffffff]: (Unknown error 0xFFFFFFFF)]
# 2014-04-24 @07:50:39 [PID=4112|Thread=4364] [..\src\iis\IISData.cpp:382] -> IIS::IIsData::SaveEntityInfo()            | SaveEntityInfo: WEBSITE[1] - SKIPPED - ResolvedName: ; Data: 0;
# 2014-04-24 @07:50:42 [PID=4112|Thread=4364] [..\src\Main.cpp:396] -> OnIIsConfig()                                    | OnIIsConfig end.
# 2014-04-24 @07:50:42 [PID=4112|Thread=4364] [..\src\iis\WebCertificateMgr.cpp:30] -> IIS::WebCertificateMgr::~WebCertificateMgr() | Cleaning-up the web certificate temporary cache...

<< Advanced Installer (x86) Log >>
<< OS Version:  MajorVersion: 6; MinorVersion: 0; BuildNumber: 6002; PlatformId: 2; CSDVersion: Service Pack 2; ServicePackMajor: 2; ServicePackMinor: 0; SuiteMask: 274; ProductType: 3; >>