Upgrade Installation - Missing Feature and Component

[Rizi]

Hi,

i have a problem with an upgrade installation regarding a Feature that will not be installed:

On a test system a previous version of our software is installed with all possible features.

We modified our Advanced Installer project regarding an upgrade of our software. This "new" installer removes all old
files from the test system at the beginning of the installation process. This is as aspected. Also all features are selected
for the installation during that upgrade ("ConfigureDlg").

But one Feature, which includes one component, will not be installed resp. the files will not be copied to system.

We checked the install LOG file and there is one statement which is related to our issue, we think (see 2.1) :

1. MSI (s) (20:5C) [18:40:34:821]: Feature: WatchFolder; Installed: Local; Request: Absent; Action: Absent --> (previous version, Feature is installed)
1.1 MSI (s) (20:5C) [18:40:34:821]: Component: MxfWatchFolderService.exe; Installed: Local; Request: Absent; Action: Absent --> (previous version, Component of the Feature is installed)

This Feature and the component will be removed successfully.

2. MSI (s) (20:38) [18:38:55:979]: Feature: WatchFolder; Installed: Absent; Request: Local; Action: Local --> (new version, Feature shall be installed)
2.1 MSI (s) (20:38) [18:38:55:979]: Component: MxfWatchFolderService.exe; Installed: Absent; Request: Local; Action: Null --> (new version, Component shall be installed)

But why is the "Action: Null" for the Component? (see 2.1). Is that the reason why the Feature and the Component will not be installed?

If we test the "new" installer on a blank test system (without a previous verison of our software) everything works!! Also the mentioned Feature and Component above will be installed successfully.

Is there any condition we have to set within the Advanced Installer project regarding the upgrade installation? We see no differences between other Features / Components ("Organization" tab). And for
all other Features / Components it works also during the Upgrade installation.

We use Advanced installer verison 10.7.1.

Any help would be appreciated.


Thanks and best regards.

[Dan]

Hello,

I'm not sure why you encountered this behavior.
In order to have a better view about this, can you please send us the AIPs( old project file and the upgraded project file) and a verbose log of the upgraded package installation to support at advancedinstaller dot com so we can investigate them?

Best regards,
Dan

[Rizi]

Hi Dan,

i sent an email to the support as you mentioned!

Best regards