Size of image in installer background

[angus_oliver]

I've searched the forums to figure this out, but all the posts I can find are years old, and seem not to be relevant any more.

I am using v11.8 with the Azure (AliceSteelBlue Cubes) theme.
Under Customizable Images I have selected the .ico file that is used for the app icon. I only chose the .ico format because that is the default filter in the selection dialogue).
The icon file has a range of embedded sizes, from 256x256 down to 16x16. It looks fine in the preview, but the actual installer looks terrible.

Image of first page of setup

Untitled.png (75.61 KiB) Viewed 6388 times

What size and format should it be?

Thanks

[Dan]

Hi Oliver and welcome to Advanced Instaleler forums,

This may happens if you are running the .MSI and not the .EXE. Please note that the "Azure" theme that you are using requires "Enhanced User Interface" which is handled by our EXE Bootstrapper.

In order to enable the "Enhanced User Interface", you can go in the "Themes -> Settings tab" and select "Always (install, uninstall and maintenance)" option.

Also, when you choose a theme that requires Enhanced User Interface from the "Themes" page, the package type is automatically turned to EXE in the "Media" page. Then, when the project is built it creates an EXE setup file and the MSI file next to it (the MSI file can also be included in the EXE file). When you run your package, you should run the EXE file for the bootstrapper to handle correctly all the dialogs and controls.

This is happening because Windows Installer is not able to manage our Enhanced User Interface.

Can you please see if the behavior still persist after running the .EXE and make sure that the Enhanced User Interface is enabled? If it does, can you please attach the ico file so we can further test and investigate this?

Best regards,
Dan

[angus_oliver]

Hi Dan,

Thanks for your reply.

The 'Themes -> Settings' is set to 'Always', and image scaling is set to 'adaptive stretching'.
The Media 'Package Type' is set to 'Single EXE setup (resources inside)'.

I tried the Ocean Bubbles theme just in case that made a difference.. Nope

I couldn't attach the icon file, but it is here https://www.dropbox.com/s/l9mhq8ie9z2mabp/logo.ico?dl=0

Thanks, and regards,

Angus

[Dan]

Hi Angus,

This is happening because your .ico file contains all sizes for the image.

However, I've delete the others and left the one with 256x256 resolution. Here's the download link.

If there is anything else I can help you with, please let me know.

Best regards,
Dan

[angus_oliver]

Hi Dan,

Thanks for looking into that.

I tried earlier with just an icon of 256 pixels, but didn't progress past the preview window, because I thought there was a major issue with the format or size.

Preview looking like an error

Untitled.png (107.73 KiB) Viewed 6316 times

Once, build, however - it looks just fine.
Could that be an improvement in a future version? It selects automatically the highest resolution image embedded in the .ico file?

Anyway - thanks for sorting out the issue. Much appreciated.

Regards,

-Angus

[Daniel]

Hello Angus,

Could that be an improvement in a future version? It selects automatically the highest resolution image embedded in the .ico file?

Maybe we'll add this improvement in a future version of Advanced Installer. Thank you for your suggestion.

If there is anything we can help you just with let us know.

All the best,
Daniel