Error 2753 preventing execution of CA

[cainrandom]

Hello,

We have a CA that takes as its action data the path to a DLL file. This DLL file has no conditions for installation and should always be installed. However, in some customer environments, we're seeing this:

MSI (s) (20:00) [15:38:47:818]: Note: 1: 2753 2: BmaOlaStore32.dll

Followed later by the CA failing due to the custom action data being empty due to the 2753 error. The CA has no conditions, but then neither does the DLL nor its component. We have this happening in two customer environments, and both report it happening on every machine that they have on hand, but I can't reproduce this myself.

I'll email the log and the the AIP file.

[cainrandom]

I have logs from two customers showing what seems to be the same problem, and both logs show that a previous version of the product was assigned to the machine via GPO. In both cases, the customers have tried to manually upgrade a single machine to test a new feature, and the upgrade failed. The customers then manually uninstalled the product (but did not remove the policy) and got the same error. This interaction with GPO software deployment might be the root cause of this, but it's unclear how.

[Daniel]

Hello Cain,

I've checked your sent logs, but unfortunately I cannot say why the installation components are not installed. I think this happens indeed because the product was previously installed through GPO. Why would the customer try to manually upgrade a GPO installed product? I don't think this is advisable at all. A GPO installed product should be maintained only by the network administrator. Therefore its installation upgrade should be performed by using the GPO service.

All the best,
Daniel