Computer specific license requests

[beere]

HI,

I was just wondering exactly what the 'Request licence (request code: XXXXXXXXXXXX)' link in the Offline Registration form is supposed to do? According to the help documentation, for licence settings

Contact Mail
This is the mail address where you will receive computer specific license requests if you have specified the “Computer Specific” option into the Licensing Registration Options page.

it sounds like it should open an email client with the email address supplied in the Contact Mail field. I am trying to get out a first release with the advanced licencing options, and wanting to document how its supposed to work for management and our customers, but clicking on the link (built based on the http://www.advancedinstaller.com/exampl ... xample.zip project, with computer locking included, and my email address in the Contact Mail field) just opens the Chrome web browser to an empty page.
Also, the Computer ID can't even be selected as text, and copy\pasted into an email, so customers would have to screenshot the window or type out the computer ID in an email in order for me to generate a licence for them.
Is that how its expected to work (in version AdvancedInstaller 11.7.1) or am I just missing something?

Thanks

[Bogdan]

Hi,

When you click on the link for offline registration the default email application from your system should launch.
For example, on my machine that application is Thunderbird, so the correct window appears to me, as you can see below. However,
there are some machines where the web browser is registered as the default email client, those machines get a similar experience as the one you got.

Indeed, the computer ID cannot be copied on the clipboard. I'll add an improvement for this on our TODO list, thanks for pointing it out.

Regards,
Bogdan

[beere]

Hi,

Yeah, that was it. Chrome at some point became the default for mailto: handling in the OS. Not sure if it does that by default or not, because it was the same behaviour on a couple of different machines.

It would be good to be able to copy\paste the computer ID just in case though, so thanks for adding that to the list.

Thanks.

[benner]

Can we put a rush on "Copy paste Computer ID ..". I have Ver 12.6, was promised back in 11.
I have clients that operate in closed secured network environments "mail client" is NOT available by design.

An another down side is even if the clients have W3 connectivity. When a feature like "mail client" is not set up,
The usually push the burden on to our support, expecting hand held guidance on how to trouble shoot that.
Would really like the option of Copy paste to work around.

[Daniel]

Hello,

I've increased the priority for this issue and hopefully it will be implemented soon. However, I'm afraid I cannot offer you any estimates for this.

Thank you for your understanding.

All the best,
Daniel

[Dan]

Hello,

The support to allow the user to select and copy the computer ID on the clipboard has been added in version 12.8 of Advanced Installer released on March 23rd, 2016.

For details, please check the How to change the request licence dialog from trial? article with related information for hints and guidance.

Let us know if you have any questions.

Best regards,
Dan

[ajvpr]

Dan, thank you for the heads up on this new code. It looks like it copies the whole string:

"Computer ID code: XYZ"

Is there any modification I can do to just get the code "XYZ"

Thanks!

Hello,

The support to allow the user to select and copy the computer ID on the clipboard has been added in version 12.8 of Advanced Installer released on March 23rd, 2016.

For details, please check the How to change the request licence dialog from trial? article with related information for hints and guidance.

Let us know if you have any questions.

Best regards,
Dan

[Daniel]

Hello,

We apologize for this delayed reply.

To achieve what you want all you need is to edit the "Value" attribute of the following "ROW" element like this:

Code: Select all

<ROW Trialware="Trial" Section="CopyCompIdPage" Key="Cmd" Value="%CompId%"/>

Let us know if this helped.

All the best,
Daniel

[ajvpr]

Worked perfectly, thanks.

[ajvpr]

Is there an easy way to add some text into this same screen? Looking to do this somewhere above the license text box.

[Daniel]

Hello,

This can be done, but you will have to edit the AIP too.

I've attached a sample project (original base and edited copy) which implements such a configuration.

sample.zip

(29.16 KiB) Downloaded 624 times

Please do a diff between the two project files and see what you should add/edit in your project XML content.

All the best,
Daniel