problem with windows installer

[mulgrew]

thought id ask here as you guys may know the answer

when trying to install any app with a windows installer file it gets to 100% then says registering product after the a box comes up and says windows installer has been interupted and package failed to install

have tried with a few programs and same with all of them

running xpsp2

[Philip]

This seems to be a problem on your computer as we have never seen this on our test computers with the same configuration.

[Guest]

had to uninstall sp2 and install software then put sp2 back on

[6XGate]

There is a problem with Advanced Installer and many others (including Microsofts own VisualInstaller) that is making the installers incompatible with Windows Installer 3

[Cata]

Can you please elaborate on that? All our tests with AI installers on WI 3.0 are passing just fine.

If you have more data or a faulty MSI or AIP sample, please let me know and we will fix it ASAP.

Best regards,
Cata

[mike]

thought id ask here as you guys may know the answer

when trying to install any app with a windows installer file it gets to 100% then says registering product after the a box comes up and says windows installer has been interupted and package failed to install

have tried with a few programs and same with all of them

running xpsp2

[Tony]

I've run into the same problem on Windows XP: A .aip file that used to work is now producing installers that fail at the last step, with the message "[name of my product] setup ended prematurely because of an error. Your system has not been modified. To install this program at a later time, please run the installation again."

A Run and Log produces the following:

MSI (s) (78:6C): MainEngineThread is returning 1603
MSI (c) (A4:E0): Back from server. Return value: 1603
MSI (c) (A4:E0): Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
Action ended 15:51:21: ExecuteAction. Return value 3.
MSI (c) (A4:E0): Doing action: FatalError
Action start 15:51:21: FatalError.
DEBUG: Error 2826: Control BottomLine on dialog FatalError extends beyond the boundaries of the dialog to the right by 5 pixels
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalError, BottomLine, to the right
Action 15:51:22: FatalError. Dialog created

I can provide the .aip file if it helps.

Cheers,
Tony

[Cata]

Yes, please do send the AIP file to support at advancedinstaller dot com.

Cata