Installing problem ACCESS_VIOLATION

[scripper2win]

Dear all,
while repeating installation and uninstallation of an EXE package made by Advanced Installer, there are a few times showing the following error, but not all the time, same package on the same machine.

Code: Select all

[SEH_AV_DEP_BADPTR] ACCESS_VIOLATION (0xc0000005) at address [0x03062ac8]

Advanced Installer Enhanced UI 12.7 build 68415
*** Stack Trace (x86) ***

[0x03062ac8]  -----
[0x6df430ad]  MsiSetOfflineContextW()
[0x6de0a9bc]  MsiInvalidateFeatureCache()
[0x6de67d22]  MsiGetPropertyW()
[0x012251d5]  -----
[0x01238289]  -----
[0x01227a3e]  -----
[0x0122736f]  -----
[0x0122730d]  -----
[0x01223507]  -----
[0x011eb03e]  -----
[0x77429902]  RtlInitializeExceptionChain()
[0x774298d5]  RtlInitializeExceptionChain()
[0x01180000]  MODULE_BASE_ADDRESS

Please advise where is the problem and how to solve it.

[Daniel]

Hello,

I'm afraid the posted stack trace doesn't offer us any useful info about what might be the root cause of the error. The only way we can further investigate this will be to be able to replicate the behavior on our side (even with a low replication rate). So, if you could manage to isolate the issue in a step by step test case which we can follow to consistently replicate the error (even with a low replication rate), this will be very useful.

All the best,
Daniel

[thill]

We are having the same exception appear intermittently in 4 different AI-based installers using 12.8.

It is the SEH_AV_DEP_BADPTR access violation pretty consistently. And we think it's with Windows 7 and Server 2008 R2 (only?). Also happens after a reboot, intermittently. Usually it does not happen two runs in a row, that is, the exception occurs, we kill it in Task Manager, then run it again and it usually works. Very frustrating for our customers and our support team.

Are there any known issues that match?

Thank you very much for your time.

[Daniel]

Hello Todd,

I apologize for such issues, but cannot say what is causing them. They are very inconsistently and we are not able to replicate and investigate them.

If you have any setup package which consistently replicate such crash (even it is replicating with a low rate), please send us a download link to the setup package and its AIP (project file) to support at advancedinstaller dot com. Also, please try to forward us a test case we could follow.

All the best,
Daniel

[thill]

We are currently using 12.8 build 69285. And we're about to release a new version of our products so do not want to change anything substantial at this time, unless there is a good reason.

Is there anything in the latest version that would positively impact this problem?

Thank you very much for your time.

[Daniel]

Hello Todd,

I'm afraid not. We couldn't add any improvement regarding this in Advanced Installer because we are not able to consistently replicate this error.

Thank you for your understanding.

All the best,
Daniel

[sfaust]

I will add to this. I just got this from a customer of mine running Win7 Pro 64bit. Trace is not exactly the same but very close. This is running in AI 13.1. Here is the stack:

The application ran into a problem that it couldn’t handle. Sorry for the inconvenience.

[SEH_AV_DEP_BADPTR] ACCESS_VIOLATION (0xc0000005) at address [0x0fffff7a]

Advanced Installer Enhanced UI 13.1 build 71115
*** Stack Trace (x86) ***

[0x0fffff7a] -----
[0x710230ad] MsiSetOfflineContextW()
[0x70eea9bc] MsiInvalidateFeatureCache()
[0x70f47d22] MsiGetPropertyW()
[0x01205be8] -----
[0x0121937c] -----
[0x0122a17d] -----
[0x01229d20] -----
[0x012981b8] -----
[0x03f3f588] -----
[0x0587cf98] -----
[0x0587d148] -----
[0x0587d160] -----
[0x3f800000] -----
[0x007cfa70] -----
[0x01160000] MODULE_BASE_ADDRESS


Have you found any more info on this? I do not get the same issue on my Win10 machine, working with him to see if it's reproducible...

[sfaust]

User says they get this every time... Is there a way to send you something from his machine to see what's going on?

[sfaust]

Ok well just heard from the user again and they were able to fix it by turning off their antivirus. Not sure if that helps figure out what it was or not but if there is anything I can get from them that would help locate this issue I can ask them...

[Daniel]

Hello,

Thank you for your follow up. Can you please send us by email the AIP (project file) to support at advancedinstaller dot com so we can test and investigate its settings? Also, please specify which antivirus software your customers use when this behavior occurs so we can test the same scenario on our side too.

All the best,
Daniel