vijay
Posts: 26
Joined: Wed Feb 22, 2017 1:28 pm

Unknown Device after uninstallation

Hi all,
After installation of our driver,device working fine.And if I uninstall the device from "add/remove entry",my device showing "Unknown device" in Device Manager.
Details:
If I uninstall manually from Device Manager,my device detecting under Other Devices as "Generic SDIO Device". But If I uninstall from "add/remove entry",(i.e., entry created by Advanced Installer),its showing as "Unknown Device". For that issue, I have checked in "Registry Editor",and found one thing missing.That is after uninstallation,"Device Description" got deleted from "HKLM/System/controlset001/Enum/SD" path when uninstalled from "add/remove entry".If it is manual, in that "Registry editor" path ,"Device Description" as "Generic SDIO Device".

Can anyone please tell me whats going on here?.And one more thing I have to say,I didn't use "Registry" options in "Advanced installer project".All are created by my drivers.



Thanks,
Vijay.
Daniel
Posts: 8276
Joined: Mon Apr 02, 2012 1:11 pm
Contact: Website

Re: Unknown Device after uninstallation

Hello Vijay,

I'm afraid we cannot say why this happens. Our "Drivers" page uses the default Windows Installer support (MsiDriverPackages table) to install driver packages. The Windows Installer Driver support uses the DIFxApp Framework to install your driver package.

If you encounter any issues when deploying your driver package using our "Drivers" page I strongly recommend you to search for an alternative installation method. This is because our "Drivers" page doesn't have a troubleshooting mechanism which can help us to investigate possible driver installation errors. The default support from Windows Installer is used and we do not have access to what happens behind.

When an installation/uninstall error is encountered you can try to search on MSDN's documentation for the related error, but this is the hard way of investigating the problem since Microsoft documentation lacks.

Thank you for your understanding.

All the best,
Daniel
Daniel Radu - Advanced Installer Team
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