On completion of installation we are trying to launch an executable.
The Launch Application field reads:
PersonalFolder\My Umajin\eBooks\Viewer\LaunchBatch.exe
This works fine for our English users. However if we create a user with a Japanese username (and without changing any other settings on the PC) then the LaunchBatch.exe is never called.
The log files indicate that the action succeeded:
Action ended 11:28:59: AI_LaunchApp. Return value 1.
However the executable was not raised.
We had the same results if we were using a .bat file rather than a .exe
We are using AI Professional Edition.