tlentine
Posts: 10
Joined: Mon Apr 27, 2009 10:14 pm

Strange Error on CustomShortcutsDlg TitleIcon HelpString

I encountered a very odd error in one of our installers today that I have not seen before. The msi in question was authored about a year ago and has been used for over 100 installations without issue, so this particular error today really puzzles me. I've included a screen shot of the error dialog that appears, but the message is "The help string 1100 for control TitleIcon on dialog CustomShortcutsDlg does not cont..."

The host operating system was Windows 7 Enterprise.

To circumvent this error, we executed the install from a command line and used the /qn flag to suppress the UI. The installation then proceeded without a hitch. My suspicion is that perhaps Windows Installer was a bit out of date on the target machine, but I can't confirm that at the moment.

My AI project uses the Azure / Mirage theme and has two custom dialogs built quite a while back based off of your tutorials online.

A few google searches haven't yielded much information, so I thought I would post here to see if this is a known error code and\or if there is anything I can do to prevent this in the future.

Let me know if I can provide any additional information to help identify a possible cause and solution to this error.
Thanks in advance!
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Dan
Posts: 4529
Joined: Wed Apr 24, 2013 3:51 pm

Re: Strange Error on CustomShortcutsDlg TitleIcon HelpString

Hello,

I'm not sure why you encountered this behavior. I've tested your scenario but I can not reproduce it.

Can you please send us the .AIP (project file) and a verbose log of the installation to support at advancedinstaller dot com so we can investigate them?

Best regards,
Dan
Dan Ghiorghita - Advanced Installer Team
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