Hi,
I have a user who is unable to install our software, getting an error message "could not access network location".
The only files we need to install in this documents location are a demo file for our product, so it is not essential that they are installed (this user is upgrading in any case, and doesn't need the demo any more).
Can you please help me understand what is going on, and if there is a fix/workaround for this user? He says that he can access and write to the network path specified. One thing to note is that the documents folder location has been moved since his original installation. He is now trying to install over the top of the old installation with a newer version.
I have sent a copy of the verbose installation log to your support email account.
thanks.
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Re: Failed to install to Documents folder on network path
Hello Matt,
This may happens if you are using the XML File support or Text File Update in your installer.
The problem is that you need to impersonate the installing user. For .XML, you can enable the Impersonate installing user option from the XML File Install Tab. If you are using text file update, we do not have support yet to impersonate installing user. Starting with the next version you will be able to impersonate installing user.
The problem is related with the permissions. When the installer is running, the installation is made under the LocalSystem account. Of course, it does not have permissions on the network location.
Best regards,
Dan
This may happens if you are using the XML File support or Text File Update in your installer.
The problem is that you need to impersonate the installing user. For .XML, you can enable the Impersonate installing user option from the XML File Install Tab. If you are using text file update, we do not have support yet to impersonate installing user. Starting with the next version you will be able to impersonate installing user.
The problem is related with the permissions. When the installer is running, the installation is made under the LocalSystem account. Of course, it does not have permissions on the network location.
Best regards,
Dan