Bundle (suite) installation doesn't work

[Ivana]

Hi,

We have created installer adding our msi files as prerequisites but installation always fails and from what we could see from logs, there is always issue with command "Application path is invalid: /qn"

We followed instructions for creating Suite installer. So far it looks like this:

Screenshot 2024-10-10 114832.png (14.2 KiB) Viewed 3969 times

Thanks!

[Catalin]

Hello Ivana and welcome to our forums,

I'm afraid I can't say for sure why this is happening.

In order for me to further investigate this, could you please forward me a copy of your AIP file by email at support at advancedinstaller dot com?

Additionally, please also forward me a download link for the setup (the bundled suite).

P.S. Are the prerequisites created with Advanced Installer also? If NOT, then the reason of failure is the command line.

Please note that APPDIR is proprietary to Advanced Installer and only setups created with Advanced Installer have it.

Paths of the folders in the "Files and Folders" Page

All the above folders are predefined for Windows Installer except for the first two folders which are proprietary for Advanced Installer. When the installation package runs, Windows Installer will automatically resolve their paths according to the target machine's configuration.

Best regards,
Catalin

[Ivana]

Hi Catalin,

Prerequisite msi files are created with Advanced Installer and those are our ptoducts so APPDIR should be fine to use.

We did further investigation and found this in logs:

CustomAction AI_RestartElevated returned actual error code 1602 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 22:08:11: AI_RestartElevated. Return value 2.
MSI (c) (68:A4) [22:08:11:636]: Skipping action: UserExit (condition is false)
Action ended 22:08:11: INSTALL. Return value 2.

Seems that if we change command from

Code: Select all

/qn APPDIR="[APPDIR]Product Name"

to

Code: Select all

/qn APPDIR="[APPDIR]"

it works, but this is not doable for us because we have to separate different products.

Option to run it as administrator is ticked so it should have enough privileges to install.

For bundle we have .aip file - is that enough. Also should logs be included ?

Best regards!

[Catalin]

Hello Ivana,

Yes, please send me two AIP files, one for the main package and one for (one of) the prerequisite(s) so I can investigate their settings and further test this.

Best regards,
Catalin