Unable to uninstall (can only be run from a bootstrapper)

[aleksandr.shtifanov]

Hello Ai team.

Recently i've noticed, that i cannot uninstall the package from control panel. From the installation package it works fine. And before it worked as well.
I did some changes (obviously) in the project, but cannot understand, what causes this situation.
Could you make a hint?

I'm sending the project by email.

[Daniel]

Hello,

I'm not sure why this happens. I've tested your installation scenario, but I cannot replicate the behavior. Can you replicate the behavior on multiple machines? If so, can you please also send us a download link to your EXE setup package to support at advancedinstaller dot com so we can test and investigate it?

All the best,
Daniel

[aleksandr.shtifanov]

Yes, unfortunately this happens on each machine.
I've just sent you the setup.

[Daniel]

Hello Aleksandr,

After further investigation we were able to replicate the issue. It seems it can be replicated only when trying to uninstall a multilingual product installed in a different language than the project default language. This seems to be an Advanced Installer issue, thank you for bringing it to our attention. A fix will be available in a future version of Advanced Installer. We will notify you when the fix will be out.

Until then, as a workaround you should use the same Product Code for all of your installation languages. Just, go to "Product Details page -> Product IDs tab" and set the same Product Code GUID for all of your installation languages.

All the best,
Daniel

[Dan]

Hello,

This was fixed in version 11.5 of Advanced Installer released on September 25th, 2014.

Best regards,
Dan

[barrystaes]

I have the same issue. We just bought Advanced Installer..
I am using v11.5.1, and created a new Proffesional project to create a MSI file for my application.

The application was previously distributed via MSI files created by InstallShield3. I have entered the same name, files and paths, ProductCode and UpgradeCode. According to my knowledge, this new MSI should work equally well with our current autoupdate feature:

Code: Select all

msiexec.exe /fva "C:\ProgramData\OurProduct\update\OurApp.msi" /norestart

But the installation failed silently. I now have the same problem as OP:
- Our product is not listed when uninstalling programs.
- I get the same error message when running the MSI file directly.

Things i tried..
Since you mentioned locale, i looked for a way to see the used locale in InstallShield3, but i found none. I saw that the AdvancedInstaller product locale was hardcoded to "English (United States)". I wanted to add/edit and try a en_UK setting (in case it got that from the EXE) but i cant.

So that did not work.. any suggestions so i can use Advanced Installer?

[Dan]

Hello,

Since you want to update an older installed version of your installation package, you can follow the steps from the How do I upgrade an older version of the package? article.

But the installation failed silently.

In order to have a better view about this, can you please send us the .AIP (project file) and a verbose log of the installation process to support at advancedinstaller dot com so we can investigate it? If it contains confidential information you can send us a small test project which reproduce this behavior.

Best regards,
Dan

[barrystaes]

Since you want to update an older installed version of your installation package, you can follow the steps from the How do I upgrade an older version of the package? article.

Thanks this worked.
I dont know what the difference was (the upgrade code was identical) but i'll send the relevant files (old MSI + bad AIP + good AIP) anyway in case its of use.

[Jairo]

Hi Guys,

I think that this problem came back after I upgrade to version 13.1 since in version 12 I don't have it.

I send my .aip project to help.

Regards,

Jairo Marques

[Daniel]

Hello Jairo,

We sent you a reply by email. If you have any questions just let us know.

All the best,
Daniel

[MartinMorin]

I am using the latest version which is 14.1.1 and I just ran into the exact same problem.

[Eusebiu]

Hi,

I apologize for the delayed reply.

Can you please send us the .AIP (project file) and a verbose log of the installation to support at advancedinstaller dot com, so we can investigate them?

Best regards,
Eusebiu