Hi,
I have a user who is unable to install our software, getting an error message "could not access network location".
The only files we need to install in this documents location are a demo file for our product, so it is not essential that they are installed (this user is upgrading in any case ...
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- Tue Jan 31, 2017 8:59 am
- Forum: Common Problems
- Topic: Failed to install to Documents folder on network path
- Replies: 1
- Views: 2016
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- Thu May 14, 2015 11:08 am
- Forum: Common Problems
- Topic: "Unexpected error 1610"
- Replies: 1
- Views: 7346
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"Unexpected error 1610"
Hi,
I have a user who is having trouble installing an update to our software.
The error he gets is "Server returned unexpected error 1610 attempting to install package ..."
The sequence of event is (apparently) as follows:
He uninstalled his current version manually via Windows Uninstaller (this ...
I have a user who is having trouble installing an update to our software.
The error he gets is "Server returned unexpected error 1610 attempting to install package ..."
The sequence of event is (apparently) as follows:
He uninstalled his current version manually via Windows Uninstaller (this ...
- Thu Mar 05, 2015 1:53 pm
- Forum: Common Problems
- Topic: Product shortcut name
- Replies: 2
- Views: 2807
- Jump to post
Re: Product shortcut name
Hi Dan,
Thanks for your response - email sent.
Matt
Thanks for your response - email sent.
Matt
- Wed Mar 04, 2015 12:29 pm
- Forum: Common Problems
- Topic: Product shortcut name
- Replies: 2
- Views: 2807
- Jump to post
Product shortcut name
Hi,
This is probably (hopefully!) a very simple question, but I cannot work it out.
I have a new project, and the product name is configured in the Product Details tab to how I want to see it in the shortcut menu (also the W8 tile). The problem is that I am not seeing this when the product is ...
This is probably (hopefully!) a very simple question, but I cannot work it out.
I have a new project, and the product name is configured in the Product Details tab to how I want to see it in the shortcut menu (also the W8 tile). The problem is that I am not seeing this when the product is ...
- Sun Sep 07, 2014 9:40 pm
- Forum: Common Problems
- Topic: "key not valid in specified state"
- Replies: 3
- Views: 3999
- Jump to post
"key not valid in specified state"
I have just issued an application update, and a user has been unable to install due to the following error. I have never seen it before, and (so far) most users seem to be updating OK. This user is using Vista 64 bit.
I Googled around a bit, and found a page that suggested that a recent Windows ...
I Googled around a bit, and found a page that suggested that a recent Windows ...
- Thu Jul 03, 2014 1:21 pm
- Forum: Common Problems
- Topic: Installer stays open after upgrade
- Replies: 6
- Views: 6011
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Re: Installer stays open after upgrade
Daniel,
For some reason, after a couple of restarts of AI it worked. I got the latest version.
Now I have a new problem. The installer is unable to close my application, and shows a window saying this. It then shows the original "these applications need to be closed" window, with an extra entry for ...
For some reason, after a couple of restarts of AI it worked. I got the latest version.
Now I have a new problem. The installer is unable to close my application, and shows a window saying this. It then shows the original "these applications need to be closed" window, with an extra entry for ...
- Thu Jul 03, 2014 12:12 pm
- Forum: Common Problems
- Topic: Installer stays open after upgrade
- Replies: 6
- Views: 6011
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Re: Installer stays open after upgrade
OK I did find "check for updates" but it doesn't do anything - no window of any sort. I am running 11.2 so I would like to upgrade to 11.3, and my plan is apparently valid until 19/07?
thanks,
Matt
thanks,
Matt
- Thu Jul 03, 2014 12:07 pm
- Forum: Common Problems
- Topic: Installer stays open after upgrade
- Replies: 6
- Views: 6011
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Re: Installer stays open after upgrade
thanks Daniel.
I believe that I am still due for upgrades (til end July), but I have not been prompted and its next due in a few days apparently. Can I force this?
thanks,
MAtt
I believe that I am still due for upgrades (til end July), but I have not been prompted and its next due in a few days apparently. Can I force this?
thanks,
MAtt
- Thu Jul 03, 2014 10:27 am
- Forum: Common Problems
- Topic: Installer stays open after upgrade
- Replies: 6
- Views: 6011
- Jump to post
Installer stays open after upgrade
Hi,
I have a strange problem whereby the installer executable stays open after upgrading.
I launch an upgrade by launching the check for updates program from the application. This finds an upgrade, and the installation appears to proceed as normal, with my application closing when requested. Once ...
I have a strange problem whereby the installer executable stays open after upgrading.
I launch an upgrade by launching the check for updates program from the application. This finds an upgrade, and the installation appears to proceed as normal, with my application closing when requested. Once ...
- Mon Jun 16, 2014 7:55 pm
- Forum: Common Problems
- Topic: "path not valid" for updater
- Replies: 2
- Views: 3217
- Jump to post
Re: "path not valid" for updater
FYI - works if I copy the install file elsewhere, but for whatever reason will not work from the original location. Could AI be holding a file handle open somewhere? (I have noticed in the past that the updater doesn't like it if the file is in use, e.g. uploading at the time, but it used to be fine ...
- Mon Jun 16, 2014 7:48 pm
- Forum: Common Problems
- Topic: "path not valid" for updater
- Replies: 2
- Views: 3217
- Jump to post
"path not valid" for updater
HI,
I just updated to 11.2.1 and now get the following error when trying to build an update project:
Creating updates... The file path (C:\Users\Matthew\Documents\Advanced Installer\Projects\xxx\Setup Files\xxx1.7.10.0.exe) for Update is not valid.
Build finished because an error was encountered ...
I just updated to 11.2.1 and now get the following error when trying to build an update project:
Creating updates... The file path (C:\Users\Matthew\Documents\Advanced Installer\Projects\xxx\Setup Files\xxx1.7.10.0.exe) for Update is not valid.
Build finished because an error was encountered ...
- Tue Jun 10, 2014 9:54 pm
- Forum: Common Problems
- Topic: Opening the Edit Path Variables dialog
- Replies: 1
- Views: 2291
- Jump to post
Opening the Edit Path Variables dialog
Hi,
I have an AI project that uses a path variable for the root directory of my binaries. This was created some time ago (in v 10) by using the "convert paths" wizard.
I now need to change this path variable, but I cannot seem to find out how to open the Edit Path variables dialog (described here ...
I have an AI project that uses a path variable for the root directory of my binaries. This was created some time ago (in v 10) by using the "convert paths" wizard.
I now need to change this path variable, but I cannot seem to find out how to open the Edit Path variables dialog (described here ...
- Fri Apr 04, 2014 6:50 pm
- Forum: Common Problems
- Topic: APPDIR not changing with ProductName
- Replies: 3
- Views: 3952
- Jump to post
Re: APPDIR not changing with ProductName
Hi Dan,
Thanks for the reply. I ended up creating a new project from scratch, and got it to work.
Just for reference, I was using 10.9, and what seemed to be happening was that the changed productname was not being picked up everywhere it should have been. Closing/reopening project etc didn't help ...
Thanks for the reply. I ended up creating a new project from scratch, and got it to work.
Just for reference, I was using 10.9, and what seemed to be happening was that the changed productname was not being picked up everywhere it should have been. Closing/reopening project etc didn't help ...
- Thu Apr 03, 2014 10:39 pm
- Forum: Common Problems
- Topic: APPDIR not changing with ProductName
- Replies: 3
- Views: 3952
- Jump to post
APPDIR not changing with ProductName
Hi,
I made a copy of an install project, in order to create an installer for a beta version of our software.
The software has the same executable name, but I want it to be installed as a separate application in parallel with our release version.
I generated a new product ID and changed the Product ...
I made a copy of an install project, in order to create an installer for a beta version of our software.
The software has the same executable name, but I want it to be installed as a separate application in parallel with our release version.
I generated a new product ID and changed the Product ...
- Thu Mar 20, 2014 9:20 pm
- Forum: Common Problems
- Topic: Macros for source folders
- Replies: 2
- Views: 2751
- Jump to post
Re: Macros for source folders
Problem solved - thanks anyway. Path variables was what I was looking for - not sure why I couldn't find that earlier when searching through the help..